For software companies
Great software still needs a great implementation.
Your product brings the capability. We help make it work around a customer’s real jobs, people, and systems—without turning every gap into a software project.
Discuss an implementation partnershipA practical counterpart
After the demo.
Into the work.
That is where customer-specific work often lives. Different job types. Records that need attention. An office process that crosses three systems. People who need a safe way to try something new.
Peashoot Labs is an independent implementation practice. We can complement a software team where there is a real gap in customer fit, configuration, connection, or adoption.
We do not charge merely to repeat the onboarding your team already provides. If the product or your existing service covers the need, that is the starting point.
Where we can contribute
The work around
the software.
A contribution with a defined output—not another layer between you and your customer.
Discovery + fit
Start with a qualified problem.
Understand the customer’s coordination bottleneck, existing systems, decision-maker, and appetite for change. Establish whether your software fits before asking anyone to buy or build more.
Leave withA shared fit decision and a bounded first workflow.
Local workflow mapping
Map the work where it happens.
Follow the handoffs between the office, the field, and the customer. Translate the real sequence—including exceptions and human approvals—into a configuration the team can actually use.
Leave withA workflow map with owners and approval points.
Data preparation
Make the information usable.
Identify the records the workflow needs, clean up mappings and duplicates, and agree what can move. Validate a sample before a wider migration, with customer permission and a recovery plan.
Leave withAn agreed data map and a checked migration sample.
Integration + bounded development
Connect the gaps. Respect the product.
Use native capabilities first. Where supported interfaces allow it, connect the surrounding systems. Build a small custom piece only when it solves a defined gap, with explicit limits, failure handling, and a named maintainer.
Leave withA tested connection—or a clear account of what is not supported.
Training + adoption
Put it to work.
Work through realistic jobs with the people doing them. Make the new steps, exceptions, and fallback route understandable. Check whether the workflow is being used and where the team still needs help.
Leave withRole-specific guidance and a practical acceptance check.
Handover + agreed support
Leave clear ownership behind.
Document what is configured, who can change it, and where issues go. Agree any ongoing support separately: coverage, response expectations, escalation, and the boundary between product and implementation issues.
Leave withA handover the customer and software team can both use.
Clear before we start
One customer.
No blurred lines.
No assumed exclusivity, referral arrangement, or support promise. Each engagement needs an explicit agreement.
- Fit & qualification
- Who qualifies the lead, what a good fit looks like, and when we recommend a different path.
- Roles & customer ownership
- Who owns the customer relationship, leads delivery, approves changes, and communicates with the team.
- Support & escalation
- Who handles product questions, configuration issues, integration failures, and any ongoing maintenance.
- Scope & commercial terms
- Deliverables, access, data responsibilities, fees, and any referral terms—agreed case by case, before work begins.
Let’s compare notes
Where do your customers
get stuck after “yes”?
Tell us what your software does well, the kind of customer you serve, and where implementation gets difficult. We can start with one workflow and a candid fit conversation.
Discuss an implementation partnership See how we approach the work